Policies and Warranty for SW London Landscaping
1. Payment Policy:

A deposit of 35% is required to secure your project booking. The remaining balance is due upon completion of the work, unless otherwise agreed in writing.
Payment methods accepted include payment method bank transfer.  After job completion it is the client’s responsibility to complete payment within 14 days.
Late payments may incur a late fee of 25 % of the total amount stated on the invoice.

After job completion it is the client’s responsibility to complete payment within 14 days.
2. Cancellation Policy:

If you cancel your project more than 14 days prior to the scheduled start date, will be non-refundable.

3. Scheduling:

We will do our best to adhere to the agreed-upon schedule. However, unforeseen circumstances may cause delays. We will provide as much notice as possible of any changes.

4. Warranty:

SW London Landscaping provides a warranty on all workmanship for a period of 24 months from the date of project completion. This warranty covers defects in workmanship, but excludes damage caused by weather, neglect, or other external factors.
To make a warranty claim, please contact us within 30days of discovering the defect. Provide photos and a description of the issue.
Our warranty covers repair or replacement of defective work, at our discretion. We do not provide refunds for labor or materials.
5. Liability:

SW London Landscaping is covered by public liability insurance and takes all reasonable precautions to ensure the safety of our clients and their property. However, we are not liable for any damages that occur outside of our direct control, such as those caused by acts of God or unforeseen circumstances.

Wood contains a natural level of moisture so decreasing humidity levels in the surrounding air may cause panels to change their
shape as the porous fibres shrink. This can be exaggerated during prolonged periods of dry weather. Movement and gaps in
timber products are normal, in most cases the wood will revert to its original form once the high temperatures subside and there is
more moisture content in the air. Similarly, in the winter months, the opposite may occur with wood swelling.

All timber will expand and contract according to its environment. As a result of this expansion and contraction, it is very common
to see splits and cracks developing in the wood. Splits are common during the spring and summer months as the wood begins to
dry out. The outer surface dries first and contracts, contracting over a still expanded core of the wood. The result of this is that
splits and cracks appear along the grain of wood. These splits are not a fault and do not affect the structural integrity of a product.

6. Privacy Policy:

We respect your privacy and will only collect and use your personal information as necessary to provide our services. See our full privacy policy https://www.swlondonlandscaping.co.uk/privacy-policy-2/
7. Dispute Resolution:

Any disputes arising from this agreement will be resolved through mediation.